Return & Refund Policy
Last updated: October 2026
Order Cancellation
We accept order cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.
If you wish to cancel your order, please contact our Customer Support team as soon as possible and before the cancellation deadline.
Orders successfully cancelled within this period will receive a full refund.
Once the cancellation deadline has passed, or the order has entered processing or been shipped, the order can no longer be cancelled.
Returns
You may request a return within 14 days of receiving your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Please do not return your item directly to the manufacturer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photos of the product and packaging.
We will review the issue and arrange an appropriate resolution. This reporting timeframe does not limit any rights you have under applicable law.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. In those cases, we will cover the return shipping costs.
No restocking fees will be charged for any approved return.
Return Process
Before returning any item, please contact our Customer Support team at service@chicmivo.com to request return authorization.
Please include your order number, the item you wish to return, and the reason for your request.
Once your request has been approved, we will provide detailed return instructions for sending your item to the address below.
Returns sent without prior authorization may not be accepted.
Return Address
Company Name:
Sichuan Hongru Tongzhou Trading Co., Ltd.
Return Address:
Shop No. 1, Basement Level 1, Building B-3,
Lidu Jiayuan Residential Complex, No. 268,
West Section of Xinhua Street, Hanwangmiao Community,
Tongzhou Subdistrict, Pingchang County, Bazhong,
Sichuan, China
Please contact us at service@chicmivo.com and obtain return authorization before sending an item to this address. Follow the return instructions provided by our Customer Support team.
Refunds
Once we receive and inspect your returned item, we will notify you by email and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at service@chicmivo.com.
Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.