FAQ
Last updated: October 2026
Ordering
How do I place my order?
- Select the product you would like to purchase and click "Add to Cart".
- Proceed to checkout and enter your shipping and payment information.
- Review your order details and complete your payment.
After your order is successfully placed, you will receive an Order Confirmation Email containing your order number and purchase details.
If you experience issues during checkout, please contact us at service@chicmivo.com.
How do I know if my order has been successfully submitted?
You will receive an Order Confirmation Email with your order number, product details, shipping information, and payment confirmation.
If you do not receive it, please check your spam or junk folder. If you still cannot locate it, contact our Customer Support team.
Can I change or cancel my order after placing it?
Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.
Please contact our Customer Support team as soon as possible. Once the deadline has passed, or the order has entered processing or been shipped, we are unable to modify or cancel it.
Payment
What payment methods do you accept?
We accept the payment methods shown at checkout. Depending on your location, available options may include:
- Credit and debit cards.
- PayPal.
- Apple Pay.
- Google Pay.
- Other payment methods available in your region.
Is my payment information secure?
Payments are processed through third-party payment providers. We do not store your complete payment card information. Payment details are handled according to the provider's security practices.
How do I use a discount code?
- Enter your discount code in the discount field at checkout.
- Click "Apply".
- Confirm that the discount has been applied before completing your order.
Only valid promotional codes can be applied, subject to the promotion's conditions.
Shipping
How long does delivery take?
Orders are typically processed and shipped within 5 business days.
After shipment, delivery usually takes approximately 10–20 business days, depending on your destination, carrier availability, customs processing, and other external factors.
These are estimates and may be affected by circumstances outside our control.
Do you ship worldwide?
We ship to many destinations worldwide, subject to carrier availability and logistics restrictions. Shipping availability and costs are determined at checkout based on your location and order details.
How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number. Use that number to check your delivery status.
Why has my tracking information not updated?
Tracking updates may take some time after shipment. If your tracking information has not changed for an extended period, contact our Customer Support team for assistance.
Returns & Refunds
What is your return policy?
We accept return requests within 14 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- Original packaging must be included.
- Proof of purchase is required.
Please contact our Customer Support team before returning a product.
How do I return an item?
Email service@chicmivo.com to request return authorization.
After your request is approved, we will provide the confirmed return shipping address and detailed instructions. Returns sent without prior authorization may not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. In those cases, we will cover return shipping costs.
No restocking fees are charged for approved returns.
What if I receive a damaged or incorrect item?
Please contact our Customer Support team as soon as possible, preferably within 48 hours of delivery, and provide:
- Your order number.
- Clear photos of the item and packaging.
- A description of the issue.
We will review your request and arrange an appropriate resolution. This reporting timeframe does not limit your rights under applicable law.
When will I receive my refund?
After your return is received and inspected, we will notify you of the refund decision.
Approved refunds will be processed within 5–15 business days to your original payment method. Your bank or payment provider may require additional processing time.
Product Questions
Are product colors exactly the same as shown in the pictures?
We aim to display images and colors accurately. However, colors may vary slightly depending on your screen settings and device.
Privacy & Support
Is my personal information protected?
We respect your privacy and take reasonable measures to protect your information. It may be used for order processing, customer support, service improvements, and other purposes described in our Privacy Policy, including marketing where permitted by applicable law.
How can I contact Customer Support?
For questions about orders, products, shipping, or returns, please contact our Customer Support team.
Email: service@chicmivo.com